{"id":11,"date":"2025-11-27T10:30:14","date_gmt":"2025-11-27T02:30:14","guid":{"rendered":"https:\/\/www.mikendalife.com\/?page_id=11"},"modified":"2026-02-12T16:35:57","modified_gmt":"2026-02-12T08:35:57","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.mikendalife.com\/zh_tw\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5da2f64 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5da2f64\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff93127\" data-id=\"ff93127\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-575355e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"575355e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d0e130f\" data-id=\"d0e130f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3c1bd2 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"b3c1bd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">\u9996\u9875<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7dc7ee elementor-widget elementor-widget-heading\" data-id=\"f7dc7ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef39c59 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ef39c59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5781c elementor-widget elementor-widget-text-editor\" data-id=\"ff5781c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\"><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards. Please note that you are responsible for the shipping costs incurred during the return or exchange of your order.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">Note: This return policy applies only to orders placed on our official channels.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">Yiwu Cool Commodity Co., Ltd is a comprehensive enterprise located in Jinhua, Zhejiang, specializing in drinkware with 12 years of industry experience.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">For products purchased from an authorized store or an alternate website, please contact them directly for their return policy.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><span style=\"color: #000000;\"><strong>Product Return<\/strong><\/span><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">To start a return, you can contact us at\u00a0<strong><a class=\"link-bJL8ai\" href=\"mailto:mickelzhang@zjmikenda.com\" target=\"_blank\" rel=\"noopener nofollow\">suppor@mickelzhang@zjmikenda.com<\/a>.<\/strong>If your return is accepted, we\u2019ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">You can always contact us for any return questions at\u00a0<strong><a class=\"link-bJL8ai\" href=\"mailto:mickelzhang@zjmikenda.com\" target=\"_blank\" rel=\"noopener nofollow\">support@mickelzhang@zjmikenda.com<\/a><\/strong><\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><span style=\"color: #000000;\"><strong>Order Cancellation<\/strong><\/span><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">If you change your mind after placing the order, you can cancel the order by contacting us at\u00a0<strong><a class=\"link-bJL8ai\" href=\"mailto:mickelzhang@zjmikenda.com\" target=\"_blank\" rel=\"noopener nofollow\">support@mickelzhang@zjmikenda.com<\/a>\u00a0<\/strong>within 12 hours of the order confirmation. If you find mistakes in your custom design after placing the order, please contact us via email within 12 hours to modify the design, otherwise, the product will be processed according to the original procedure.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><strong><span style=\"color: #000000;\">Damages and Issues<\/span><\/strong><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><strong><span style=\"color: #000000;\">Exchanges<\/span><\/strong><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><span style=\"color: #000000;\"><strong>Refunds<\/strong><\/span><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">We will notify you once we\u2019ve received and inspected your return, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">If more than 15 business days have passed since we\u2019ve approved your return, please contact us at\u00a0<strong><a class=\"link-bJL8ai\" href=\"mailto:mickelzhang@zjmikenda.com\" target=\"_blank\" rel=\"noopener nofollow\">support@mickelzhang@zjmikenda.com<\/a>.<\/strong><\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><strong><span style=\"color: #000000;\">European Union 14-Day Cooling Off Period<\/span><\/strong><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><strong><span style=\"color: #000000;\">Refund Processing Time<\/span><\/strong><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">We understand the importance of a timely refund process. Once we receive and approve your refund request, we will initiate the refund within 1-2 business days. However, please note that the time it takes for the refunded amount to be credited to your account may vary depending on your bank or payment processor. Typically, refunds are reflected in your account within 3-5 business days, but it can take longer in certain cases. If you have not received your refund within a reasonable timeframe, please contact our customer support for further assistance.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><span style=\"color: #000000;\"><strong>Refund Coverage<\/strong><\/span><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">a) If the mistake or defect is due to our responsibility, such as wrong item shipment or a defective product, we will cover the return shipping costs, and a full refund will be issued to the customer.b) If a customer requests a refund without any valid reason, they will be required to return the product at their own expense. Regardless of whether the original order had free shipping or incurred shipping charges, the refund amount will be adjusted to deduct the corresponding shipping costs.<\/div><h3 class=\"header-iWP5WJ auto-hide-last-sibling-br\"><span style=\"color: #000000;\"><strong>Note<\/strong><\/span><\/h3><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.<\/div><div class=\"auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space\">If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":26,"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":6493,"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/pages\/11\/revisions\/6493"}],"wp:attachment":[{"href":"https:\/\/www.mikendalife.com\/zh_tw\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}