Congratulations on your choice of MIKENDA products. We take immense pride in offering an exclusive lifetime warranty on our stainless steel vacuum products (the “Product”) for customers who make their purchase directly from our official website. This warranty demonstrates our unwavering commitment to excellence in material quality and workmanship. Please carefully review the following terms and conditions:
At MIKENDA, we are dedicated to delivering products that are meticulously crafted and free from any defects in material or workmanship at the time of purchase. This lifetime warranty is specifically designed to protect against any degradation in thermal performance, ensuring your complete satisfaction when using our products.
While we firmly stand behind the quality of our products, it is important to note that certain conditions are not covered under this warranty. These exclusions include:
- Damages resulting from unforeseen natural disasters or accidents
- Components of the Product that are not made from stainless
- Products not purchased from this website
- Normal wear and tear, including minor scratches, dents, or blemishes that may occur with regular use
- Defects or damages caused by neglect, misuse, abuse, failure to adhere to care instructions, accidents, or unauthorized modifications made after purchase
Duration of Warranty
For your reassurance, the warranty on our drinkware (excluding lids, seals, and straws) remains valid for the lifetime of the Product, commencing from the date of your original purchase.
Process for Warranty Claims
Should you encounter any issues covered under this warranty, we kindly request that you reach out to our dedicated support team at
support@mickelzhang@zjmikenda.com. In order to expedite the claims process, please provide us with the following information:
- Detailed order information: Including your order number and relevant details pertaining to your purchase made directly from our official website
- Description of the product damage: We kindly ask that you provide us with a clear explanation of the specific damage or issue, accompanied by photographs illustrating the problem encountered
Our diligent support team will thoroughly evaluate your claim and guide you through the necessary steps to facilitate a prompt resolution.
- This lifetime warranty is exclusively applicable to MIKENDA products and supersedes all other warranties, whether expressed or implied
- MIKENDA reserves the right to request proof of purchase or the return of the defective Product, as necessary
- Please note that MIKENDA shall not be held liable for any damages, losses, costs, or expenses, including incidental or consequential damages. It is important to be aware that certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, hence this limitation may not apply to you
